{"id":660954,"date":"2014-11-20T21:42:06","date_gmt":"2014-11-20T21:42:06","guid":{"rendered":"https:\/\/foreignpolicy.com\/?page_id=660954"},"modified":"2024-09-13T16:18:18","modified_gmt":"2024-09-13T20:18:18","slug":"subscription-services","status":"publish","type":"page","link":"https:\/\/foreignpolicy.com\/subscription-services\/","title":{"rendered":"Subscription Services"},"content":{"rendered":"<h2><span style=\"font-size: 1.5rem;\">Having trouble with your account?<\/span><\/h2>\n<div class=\"font-sans\">\n<p><span style=\"font-weight: 400;\">See below for answers to frequently asked questions. If you can\u2019t find the answer to your question, visit our <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">Help Center<\/a> for information on subscription management, our products, troubleshooting technical issues and more. If you&#8217;re still experiencing issues, please contact our customer support team at<\/span> <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>Why isn\u2019t my password working?<br \/>\n<\/b>Your account may require a custom password reset. <span style=\"font-weight: 400;\">To initiate the password reset process, please click on &#8220;Reset Password\u201d within the Foreign Policy login window. If you need further assistance, detailed instructions on resetting your password can be found in <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11627477433500-Reset-Your-Password\" target=\"_blank\" rel=\"noopener\">this Help Center article<\/a>. You can also c<\/span>ontact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a> for personalized support.<\/p>\n<hr \/>\n<p><b>I don\u2019t see where to sign in. What\u2019s happening?<br \/>\n<\/b>If the sign-in prompt is not appearing for you, <span style=\"font-weight: 400;\">please ensure that your browser is not blocking cookies<\/span> or that cookies from <a href=\"https:\/\/foreignpolicy.com\/\">foreignpolicy.com<\/a> have been whitelisted. <span style=\"font-weight: 400;\">For more information on troubleshooting issues around logging in, please see <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11663073461148-Troubleshoot-Login-Issues\" target=\"_blank\" rel=\"noopener\">this Help Center article<\/a>.<\/span><\/p>\n<p>If you are still having difficulty signing in, contact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>Why isn\u2019t my account information loading?<br \/>\n<\/b>To ensure an optimal experience on ForeignPolicy.com (and for subscribers, seamless access to your account), you\u2019ll need to disable any adblockers you might have running in your browser and\/or add ForeignPolicy.com to your whitelisted sites.<\/p>\n<p>For specific instructions on how to do this for your adblocker, you can contact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>How can I check my subscription status?<br \/>\n<\/b>To check your subscription status, visit <a href=\"\/manage\/\">My Account<\/a> on ForeignPolicy.com <span style=\"font-weight: 400;\">or click the profile icon in the top right of the Foreign Policy homepage<\/span>. In My Account, select the \u201cSubscription\u201d tab for full details.<\/p>\n<p>Please note, you must be logged in to view My Account.<\/p>\n<hr \/>\n<p><b>How can I upgrade \/ downgrade my subscription?<br \/>\n<\/b>If you&#8217;re looking to upgrade to our highest subscription tier, FP Insider, you can do so by visiting <a href=\"\/insider\/\">ForeignPolicy.com\/Insider<\/a> at any time. For other term changes, visit <a href=\"\/manage\/\">My Account<\/a>. Select the \u201cSubscriptions\u201d tab to view eligible changes. <span style=\"font-weight: 400;\">For more information regarding subscription upgrades\/downgrades, please see <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11628310879516-Upgrade-Downgrade-My-Subscription\" target=\"_blank\" rel=\"noopener\">this Help Center article<\/a>.<\/span><\/p>\n<p>If you have questions or encounter any issues, contact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>Where can I update my payment method?<br \/>\n<\/b>To update the payment method for your subscription, visit <a href=\"\/manage\/\">My Account<\/a> on ForeignPolicy.com. In My Account, select the \u201cPayment Method\u201d tab for full details. <span style=\"font-weight: 400;\">For a step by step guide to updating your payment method, please see <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11643207579420-Update-Payment-Information\" target=\"_blank\" rel=\"noopener\">this Help Center article<\/a>.<\/span><\/p>\n<hr \/>\n<p><b>How can I obtain a receipt for my payment?<br \/>\n<\/b>To obtain a receipt for your payment, visit <a href=\"\/manage\/\">My Account<\/a> on ForeignPolicy.com. In My Account, select the \u201cTransactions\u201d tab to download your receipt directly or request one to be sent to your email.<\/p>\n<hr \/>\n<p><b>How do I purchase a group subscription?<br \/>\n<\/b>Your ForeignPolicy.com subscription is intended for a single-user only. If you think your peers would also benefit from FP access, a group subscription will fit your needs!\u00a0<span style=\"font-weight: 400;\">You can find more details and contact information on our <a href=\"\/group-subscriptions\/\" target=\"_blank\" rel=\"noopener\">Group Subscriptions page<\/a>.\u00a0<\/span><\/p>\n<hr \/>\n<hr \/>\n<p><b>Want to expense a subscription?<br \/>\n<\/b>Many readers expense the subscription for learning and professional development. <a href=\"https:\/\/docs.google.com\/document\/d\/1JL3eZasZk-ZAf1FFe7RBFKDxyuUuJ0nAqC7uUzNNg6o\/edit?usp=sharing\">Here\u2019s an email you can send your manager.<\/a>\u00a0<\/span><\/p>\n<hr \/>\n<p><b>How do I purchase a gift subscription?<br \/>\n<\/b>You can purchase a gift subscription at <a href=\"\/gift-subscriptions\/\" target=\"_blank\" rel=\"noopener\">https:\/\/foreignpolicy.com\/gift-subscriptions\/<\/a><\/p>\n<p><i>Foreign Policy<\/i> offers several gift subscription options:<\/p>\n<ul>\n<li style=\"font-size: 0.9em;\">One year of Standard access for $199.99<\/li>\n<li style=\"font-size: 0.9em;\">Six months of Insider access for $125<\/li>\n<li style=\"font-size: 0.9em;\">One year of Insider access for $249<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your gift subscription will be delivered to the designated recipient (with redemption instructions) by email on the date specified at checkout. To read more about gift subscriptions or have a gift subscription issue, please visit our <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/sections\/11663013451036-Gift-Subscription\" target=\"_blank\" rel=\"noopener\">gift subscription section<\/a> of our Help Center.<\/span><\/p>\n<p>If you have any questions related to gift subscriptions, contact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>I\u2019m an FP Insider. How do I activate my complimentary 6-month gift subscription?<\/b><br \/>\nFP Insiders are eligible for one 6-month gift subscription every one year period starting on the date of purchase. Please reach out to <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a> and a member of our customer experience team will help you set up access for your gift recipient within 72 hours. If you cancel your subscription, the gift recipient will continue to have access for the full 6-month period, as long as the gift subscription is activated before the original subscriber loses access. Multiple free gift subscriptions cannot be accrued over time \u2013 any gift not utilized within a subscription term expires on the subscription renewal date.<\/p>\n<hr \/>\n<p><b>I didn\u2019t receive the latest print edition of <\/b><b><i>Foreign Policy<\/i><\/b><b> magazine.<br \/>\n<\/b><span style=\"font-weight: 400;\">You can file a missing print claim for the latest print edition by following this link: <\/span><a href=\"https:\/\/foreignpolicy.com\/print-claims\/\"><span style=\"font-weight: 400;\">https:\/\/foreignpolicy.com\/print-claims\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">You will need to sign-in to your Foreign Policy subscription account in order to file the claim.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have any questions related to print claims, contact <\/span><span style=\"font-weight: 400;\">support@foreignpolicy.com<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<hr \/>\n<p><b>I\u2019m unable to login to the <\/b><b><i>Foreign Policy<\/i><\/b><b> mobile app.<br \/>\n<\/b>You are able to login to the <i>Foreign Policy<\/i> mobile app with the same credentials you use for ForeignPolicy.com.<\/p>\n<p><span style=\"font-weight: 400;\">If your first attempt is unsuccessful, ensure you are on the most up-to-date version of the app. You can also try to reinstall the mobile application. Read <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11679592768284-Mobile-App-Troubleshooting\" target=\"_blank\" rel=\"noopener\">this Help Center article<\/a> for more mobile app troubleshooting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you access FP through your school or organization\u2019s network, please see <a href=\"https:\/\/help.foreignpolicy.com\/hc\/en-us\/articles\/11679890744604-How-do-I-Redeem-My-Organizational-Access-on-the-App\" target=\"_blank\" rel=\"noopener\">this article<\/a> for specific instructions.<\/span><\/p>\n<p>If you purchased your app subscription through Google Play or Apple\u2019s App Store, please contact customer service at your place of purchase.<\/p>\n<hr \/>\n<p><b>I purchased a subscription through Google Play or App Store, and I can\u2019t login to ForeignPolicy.com with my credentials.<br \/>\n<\/b><span style=\"font-weight: 400;\">Subscriptions purchased via Google Play or Apple\u2019s App Store must be redeemed to a Foreign Policy account in order to login to ForeignPolicy.com<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please contact <\/span><a href=\"mailto:support@foreignpolicy.com\"><span style=\"font-weight: 400;\">support@foreignpolicy.com<\/span><\/a><span style=\"font-weight: 400;\"> for more information regarding this issue.<\/span><\/p>\n<hr \/>\n<p><b>I\u2019m an international student, but I\u2019m unable to purchase an academic subscription using my school\u2019s email address.<br \/>\n<\/b>Academic subscriptions are only available to students with valid email addresses originating from academic and educational domains around the world. It\u2019s possible this form is not set up to accept your institution\u2019s or region\u2019s email address. If you believe this is the case, contact us at <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>How can I cancel my subscription?<br \/>\n<\/b> To cancel your subscription, log in to your account on our website, and turn off auto-renew in your account settings. You can also contact <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>, and we can assist in canceling your subscription. After canceling your FP subscription, you will be able to access FP for the remainder of the billing cycle you have paid for. Please note that FP does not offer refunds in most situations.<\/p>\n<hr \/>\n<p><b>Something went wrong when I tried to become a subscriber, but it isn\u2019t covered here. Who should I contact?<br \/>\n<\/b>You should contact our customer support team at <a href=\"mailto:support@foreignpolicy.com\">support@foreignpolicy.com<\/a>.<\/p>\n<hr \/>\n<p><b>For any other inquiries, contact <\/b><a href=\"mailto:support@foreignpolicy.com\"><b>support@foreignpolicy.com<\/b><\/a><b>.<\/b><\/p>\n<\/div>\n<div data-fp-lazy-load-image><\/div>","protected":false},"excerpt":{"rendered":"<p>Having trouble with your account? See below for answers to frequently asked questions. If you can\u2019t find the answer to your question, visit our Help Center for information on subscription management, our products, troubleshooting technical issues and more. If you&#8217;re still experiencing issues, please contact our customer support team at support@foreignpolicy.com. 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